Terms & Conditions
Terms & Conditions
Welcome to Famous Food Bengal. By accessing and using the website at [https://famousfoodbengal.com] (“Website”) and placing orders through it, you agree to the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using the Website you confirm that you have read, understood and agree to be bound by these Terms & Conditions, our Privacy Policy (which is incorporated by reference) and any additional terms that apply to specific services or promotions. If you do not agree, please do not use the Website or place any orders.
2. Eligibility
You must be at least 18 years old, or have legal capacity in your jurisdiction, to form a binding contract and place orders on the Website.
3. Changes to Terms
We may modify these Terms at any time. Updated terms will be posted on the Website with a new “Last updated” date. Your continued use of the Website after changes constitutes your acceptance of the revised terms.
4. Ordering & Acceptance
-
All orders placed through the Website are subject to our acceptance. We may reject or cancel any order for any reason (e.g., out of stock, pricing errors, suspected fraud).
-
After you place an order you will receive an order confirmation email but this does not mean we have accepted your order. Acceptance occurs when we notify you that your order has been dispatched (or as otherwise specified).
-
We reserve the right to make changes to any item in your order (including substitution of a similar product) or to refuse delivery.
5. Pricing & Payment
-
All prices displayed on the Website are in Indian rupees (INR) and include – or exclude – applicable taxes (specify whichever is applicable). Shipping/delivery charges, if any, will be specified at checkout.
-
You must pay via the available payment methods at checkout. Payment will be debited from your account once your order is accepted.
-
We reserve the right to change prices at any time, and to correct any pricing errors before your order is accepted.
6. Product Information
-
We endeavour to ensure that all product details, imagery and descriptions are accurate and up-to-date. However, we do not warrant that such information is error-free, or complete.
-
Colours, sizes, weights, packaging and appearance may vary slightly from what is shown on the Website.
7. Delivery
-
We will deliver to the address you provide, subject to availability and any delivery area limitations.
-
Delivery times are estimates only; we are not liable for any delays beyond our reasonable control (e.g., weather, courier delays).
-
Risk in the goods passes to you once delivery has occurred. You must inspect the goods on delivery and notify us of any defects, shortages or damage within [ specify timeframe, e.g., 24 hours].
8. Cancellation, Returns & Refunds
-
Because we sell perishable/food items (if applicable), you acknowledge that once an order has been dispatched you may have limited rights to cancel, return or exchange goods.
-
If you believe a product is faulty, damaged, or not as described, you must notify us within [ specify timeframe, e.g., 48 hours] of delivery and provide photographic evidence. Upon our approval, we may arrange a refund, replacement or credit.
-
Refunds will be made via the original payment method unless otherwise agreed. Shipping or handling costs are non-refundable unless we agree in writing.
9. Limitation of Liability
To the fullest extent permitted by law:
-
We shall not be liable for any indirect, incidental, special or consequential loss, including lost profits, lost data, loss of business or goodwill, arising out of or in connection with your use of the Website or the goods sold.
-
Our total liability for any claim arising out of or in connection with these Terms and your use of this Website shall not exceed the amount you actually paid for the relevant goods.
-
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or any other liability which cannot be limited by law.
10. Intellectual Property
-
All content on the Website (text, graphics, logos, images, videos, software) is owned by or licensed to us and is protected by intellectual property laws.
-
You may view, download or print pages for your own non-commercial use only. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
11. User Accounts, Passwords & Security
If you create an account on the Website:
-
You are responsible for maintaining the confidentiality of your account login, password and any activities that occur under your account.
-
You agree to notify us immediately of any unauthorised use of your account or any other security breach.
-
We reserve the right to disable any account, for any reason, including breach of these Terms.
12. Privacy & Data Protection
Your personal data will be collected, used and disclosed in accordance with our Privacy Policy, which forms part of these Terms. Please review it carefully.
13. Promotions & Discounts
-
We may offer promotions, coupons, discounts from time to time. Such offers are subject to specific terms (e.g., validity period, one-time use, minimum spend).
-
We reserve the right to withdraw or change any promotion at any time without prior notice.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [specify city/state, e.g., Kolkata, West Bengal].
15. Severability
If any provision of these Terms is held invalid or unenforceable under applicable law, that provision shall be deemed deleted or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and us in relation to the use of the Website and supersede any prior agreements, communications or proposals (oral or written).