Shipping Policy
Shipping Policy
Thank you for shopping with Famous Food Bengal. This Shipping Policy explains how we process, deliver, and handle orders placed on our website: famousfoodbengal.com.
1. Order Processing Time
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Orders are usually processed within 24 hours after successful order.
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Orders placed after business hours, will be processed on the next day.
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In case of high order volume or special events, processing may take slightly longer.
2. Delivery Time
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Standard delivery time is 2–5 business days depending on your location.
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Remote or rural areas may take slightly longer.
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You will receive a confirmation message or email once your order has been shipped.
3. Delivery Charges
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Delivery charges, if applicable, will be displayed during checkout before you complete your order.
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Any promotional free-delivery offers will be clearly mentioned on the website.
4. Delivery Locations
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We deliver to most locations across India where our courier services are available.
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If your location is not serviceable, we will contact you to arrange an alternative address or cancel the order with a full refund.
5. Tracking Your Order
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Once your order is dispatched, you will receive tracking details (if available) via SMS or email.
6. Delivery Attempts
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The courier will make 1–2 attempts to deliver your order.
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If the delivery fails due to incorrect address, unavailability, or customer refusal, the shipment may be returned to us.
7. Delays Beyond Our Control
We are not responsible for delays caused by:
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Weather conditions
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Natural disasters
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Strikes or lockdowns
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Courier delays
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Incorrect or incomplete address provided by the customer
However, we will always try our best to resolve such issues as quickly as possible.
8. Damaged or Missing Items
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If your order arrives damaged, tampered, or with missing items, please contact us within 24 hours of delivery.
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Provide a photo or video as proof when submitting your claim.
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We will replace the item or provide a suitable resolution based on the situation.
9. Order Cancellation After Dispatch
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Once an order has been shipped, it cannot be cancelled.
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Refunds or returns (if applicable) will follow our Return & Refund Policy.
10. Contact Us
For any shipping-related queries, you can reach us at:
Email: support@famousfoodbengal
Phone: +91 8100164034
Address: Maa Santoshi Appt. (1st floor), Ward no. -21, Subhasgram, Sonarpur, South 24 Pgs, 700147