Refund Policy
Refund Policy
Thank you for shopping with Famous Food Bengal. We aim to provide high-quality products and excellent service. If you are not satisfied due to a damaged product, please review our refund policy below.
1. Eligibility for Refund
We accept refund requests only in the case of damaged products.
To be eligible for a refund:
-
You must contact us within 2 days of receiving the product.
-
You must provide your Order ID, clear photos/video of the damaged item, and packaging.
-
The product must be unused and in the same condition as delivered.
Requests made after 2 days will not be eligible.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
-
Damage caused after delivery
-
Personal preferences (color, size, taste, “not satisfied”, etc.)
-
Orders that cannot be verified with Order ID
3. Verification Process
Once you contact us with proof:
-
Our team will verify the damage claim.
-
If approved, your refund will be processed within 3–7 working days.
-
Refunds are credited to the same payment method used during purchase (unless otherwise stated).
4. Replacement Option
If preferred, you may request a replacement instead of a refund, based on product availability.
5. How to Contact Us
To request a refund, please contact us with your Order ID:
📞 Phone/WhatsApp:
+91 8100164034
📧 Email: support@famousfoodbengal.com
Please mention your Order ID clearly in your message/email.
6. Final Decision
Famous Food Bengal reserves the right to approve or reject refund requests after assessing the evidence provided.